Terms & Conditions

1. General Information

SynIntel is designed for enterprise customers and may be deployed as:

The platform includes capabilities such as:

Purpose of these Terms

These Terms define the legal relationship between SynIntel and its customers regarding:

Relationship with Other Policies

These Terms should be read together with applicable SynIntel policies, including:

Where a separate enterprise agreement has been executed between SynIntel and a customer, that agreement shall prevail in the event of any conflict with these Terms.

Changes to the Services

SynIntel continuously improves its products and services.

Accordingly, we may introduce new features, modify existing functionality, enhance AI capabilities, retire obsolete features, or make changes necessary for security, legal, or operational reasons. Where commercially reasonable, customers will be notified of material changes that may significantly affect the Services.

2. Definitions

For purposes of these Terms, the following definitions apply.

Account

A registered identity that allows an authorized user to access SynIntel Services.

AI Services

All Artificial Intelligence capabilities provided through SynIntel, including AI Assistant, AI Insights, Dashboard Generation, Knowledge Search, AI Agents, Recommendations, Summarization, and Decision Intelligence.

AI Models

Large Language Models (LLMs), embedding models, reasoning models, machine learning models, or other AI technologies integrated into SynIntel.

Customer

The legal entity purchasing, subscribing to, evaluating, or otherwise authorized to use SynIntel Services.

Customer Data

Any information provided, uploaded, synchronized, connected, generated, or otherwise made available by the Customer while using SynIntel. Examples include:

Customer Data excludes SynIntel intellectual property and platform software.

Enterprise Knowledge

Business documents, manuals, policies, procedures, contracts, presentations, knowledge articles, FAQs, websites, repositories, and other customer-owned information used to provide AI-powered enterprise search and contextual intelligence.

Platform

The SynIntel software platform, including websites, APIs, cloud services, AI services, dashboards, administration portal, integrations, mobile applications, and related services.

Subscription

The commercial agreement granting a customer limited rights to access and use SynIntel Services during a specified subscription period.

Tenant

A logically isolated customer environment containing users, configurations, permissions, AI settings, dashboards, knowledge repositories, and business data.

Tenant Administrator

A customer-authorized individual responsible for managing users, permissions, integrations, AI settings, and tenant configuration.

User

Any individual authorized by a Customer to access SynIntel.

Services

All products, software, applications, APIs, AI capabilities, support, professional services, documentation, and related offerings provided by SynIntel.

Third-Party Services

Products, APIs, databases, cloud platforms, AI providers, or software operated by organizations other than SynIntel that may integrate with or be used by the Services.

3. Acceptance of Terms

Acceptance

By accessing, evaluating, subscribing to, or using SynIntel Services, you acknowledge that you have read, understood, and agree to comply with these Terms and all applicable policies incorporated by reference.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization to these Terms.

Agreement Formation

These Terms become effective when:

Organizational Authority

Enterprise customers shall ensure that only authorized representatives accept these Terms on behalf of the organization. Individuals accepting these Terms represent that they possess all necessary authority to legally bind the Customer.

Updates to Terms

SynIntel may update these Terms periodically to reflect:

Material updates will be communicated through the platform, website, or other appropriate communication channels. Continued use of the Services after the effective date of revised Terms constitutes acceptance of the updated Terms.

Right to Refuse Service

SynIntel reserves the right to refuse access to the Services where:

4. Eligibility

Business Use

SynIntel is designed primarily for commercial, enterprise, government, educational, and organizational use. Individual consumer use may be supported only where expressly permitted.

Legal Capacity

Users must have the legal capacity to enter into binding agreements under the applicable laws of India. If using the Services on behalf of an organization, users must have authority to act for that organization.

Minimum Age

Users must meet the minimum legal age required under applicable law to enter into binding agreements. The Services are not intended for children.

Export Compliance

Customers agree to comply with all applicable export control laws, sanctions regulations, and trade restrictions governing the use of software, encryption technologies, and AI services. Customers shall not use SynIntel in jurisdictions where such use is prohibited by applicable law.

Restricted Activities

Customers may not access the Services where prohibited by applicable law or use the platform to support activities that violate sanctions, export controls, or other legal restrictions.

5. Account Registration

Account Creation

Customers must create an authorized account before accessing SynIntel Services. Registration requires accurate organizational and user information to establish identity, tenant ownership, and appropriate access privileges.

Identity Verification

SynIntel may verify user identities, organizational ownership, or administrative authority before enabling enterprise features, integrations, or privileged administrative capabilities. Additional verification may be required to prevent fraud or satisfy regulatory obligations.

User Credentials

Each user is responsible for maintaining the confidentiality of usernames, passwords, API keys, authentication tokens, and other credentials associated with their account. Credentials must not be shared with unauthorized individuals.

Single Sign-On (SSO)

Where supported, customers may integrate SynIntel with enterprise identity providers such as Microsoft Entra ID, Okta, LDAP, Active Directory, or other supported authentication systems. Customers remain responsible for managing user identities within their identity provider.

Multi-Factor Authentication (MFA)

SynIntel supports Multi-Factor Authentication to strengthen account security. Customers are encouraged to enable MFA for all privileged accounts and may require MFA through organizational security policies.

Account Security

Customers are responsible for:

Account Recovery

SynIntel provides mechanisms for account recovery through verified identity procedures. Recovery methods may vary depending on the customer's authentication configuration and deployment model.

User Responsibilities

Users are responsible for:

Administrative Accounts

Tenant Administrators have elevated privileges that enable them to manage users, configurations, AI settings, integrations, and security policies. Customers are responsible for ensuring that administrative privileges are granted only to trusted and authorized personnel.

Account Suspension

SynIntel may temporarily suspend accounts where necessary to:

Where appropriate, customers will be notified of account suspensions and provided with information regarding remediation steps.

6. Subscription & Licensing

Subscription Model

SynIntel is offered through subscription-based licensing unless otherwise agreed in writing. Customer subscriptions define the scope of services, licensed features, deployment model, usage limits, and support entitlements. Subscription details are specified in the applicable Order Form, Subscription Agreement, Master Services Agreement (MSA), or other commercial agreement.

License Grant

Subject to these Terms and payment of applicable fees, SynIntel grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for the Customer's internal business operations during the active subscription period. No ownership rights are transferred under this license.

Subscription Plans

Depending on the purchased subscription, Customers may receive access to different platform capabilities, including but not limited to:

Available features may vary by subscription tier.

User Licensing

Subscriptions may include limits on:

Customers are responsible for ensuring that usage remains within purchased licensing limits.

AI Consumption

Certain subscription plans may include usage-based limits such as:

Additional usage may incur charges in accordance with the customer's commercial agreement.

Trial Services

SynIntel may provide evaluation, beta, or trial environments with limited functionality. Trial Services are provided solely for evaluation purposes and may be modified, suspended, or discontinued at any time without notice. Unless otherwise agreed, trial environments are not intended for production workloads.

Subscription Renewal

Subscriptions renew in accordance with the applicable commercial agreement unless terminated by either party in accordance with those terms. Renewal pricing, service levels, and included features may be updated upon renewal, subject to applicable contractual commitments.

License Restrictions

Customers shall not:

7. Customer Responsibilities

Customers are responsible for ensuring that the Services are used securely, lawfully, and in accordance with applicable contractual and regulatory obligations.

User Management

Customers are responsible for creating, managing, reviewing, and removing user accounts within their tenant. Administrative access should be granted only to authorized personnel.

Data Accuracy

Customers are responsible for ensuring that information uploaded into SynIntel is accurate, complete, and appropriate for the intended business purpose. SynIntel does not independently verify the accuracy of Customer Data.

Data Classification

Customers should classify information according to their internal security and compliance policies before uploading or connecting data sources. This includes identifying confidential, regulated, or sensitive information.

AI Output Review

AI-generated responses are intended to assist decision-making. Customers remain responsible for reviewing and validating AI-generated content before relying on it for legal, financial, regulatory, operational, or other business-critical decisions.

Security Responsibilities

Customers should:

Compliance Responsibilities

Customers remain responsible for ensuring that their use of SynIntel complies with applicable laws, regulations, contractual obligations, and internal governance requirements.

Connected Systems

Customers are responsible for obtaining all necessary permissions before connecting third-party systems, databases, APIs, or knowledge repositories to SynIntel.

Backup Responsibilities

Where Customer Data originates from external systems, customers remain responsible for maintaining appropriate backup and disaster recovery procedures for those source systems.

8. Acceptable Use Policy

Customers agree to use SynIntel responsibly and only for lawful business purposes. The following activities are prohibited.

Illegal Activities

Using SynIntel to violate any applicable law, regulation, or governmental order.

Unauthorized Access

Attempting to gain unauthorized access to:

Reverse Engineering

Except where expressly permitted by applicable law, customers may not:

Malicious Activities

Customers shall not:

AI Abuse

Customers shall not intentionally use SynIntel to:

Prompt Injection

Customers shall not intentionally attempt to manipulate AI behavior by submitting prompts designed to bypass governance controls, reveal confidential system instructions, or access unauthorized information.

Credential Abuse

Customers shall not share administrative credentials or attempt to impersonate another user or organization.

Excessive Usage

Customers shall not intentionally consume platform resources in a manner that disrupts service availability for other customers.

Intellectual Property Violations

Customers are responsible for ensuring that uploaded content does not infringe copyrights, trademarks, patents, trade secrets, or other intellectual property rights.

Monitoring & Enforcement

SynIntel reserves the right to investigate suspected violations of this Acceptable Use Policy and may suspend or terminate access where necessary to protect customers, the platform, or third parties.

9. AI Services & AI Limitations

SynIntel provides Artificial Intelligence capabilities designed to assist organizations in understanding enterprise information, generating insights, and supporting business decision-making. AI capabilities are intended to augment—not replace—human judgment.

AI Services

Depending on the subscription, SynIntel may provide:

AI-Generated Content

Responses generated by AI are based on the information available at the time of processing and may vary depending on:

Human Review

Customers should review AI-generated outputs before using them in business processes. AI-generated responses should not be relied upon without appropriate human oversight where accuracy is critical.

No Professional Advice

SynIntel does not provide legal, medical, accounting, tax, investment, or regulatory advice. Customers should consult qualified professionals before relying on AI-generated content for such purposes.

AI Hallucinations

Artificial Intelligence may occasionally generate inaccurate, incomplete, outdated, or fabricated information. Customers acknowledge these inherent limitations and agree to independently validate important outputs.

AI Availability

AI functionality depends on underlying AI providers and infrastructure. Certain models or capabilities may become unavailable, change, or be replaced over time due to provider updates, licensing, or technical considerations.

Customer Responsibility

Customers remain solely responsible for:

10. Customer Data

Customer Data is one of the most valuable assets entrusted to SynIntel. Customers retain ownership of all Customer Data processed through the Services.

Customer Ownership

Customers retain all rights, title, and interest in:

Nothing in these Terms transfers ownership of Customer Data to SynIntel.

Processing Rights

Customers grant SynIntel a limited right to process Customer Data solely for the purpose of providing the Services in accordance with these Terms and applicable contractual agreements.

Customer Instructions

SynIntel processes Customer Data based on:

Customer Control

Customers remain responsible for:

Data Export

Where supported, customers may export Customer Data in available formats during the subscription period, subject to applicable contractual terms and technical limitations.

Data Deletion

Upon termination of Services, Customer Data may be deleted or returned in accordance with the applicable agreement, customer instructions, retention policies, and legal obligations.

Customer Representations

Customers represent that they have all necessary rights, permissions, and legal authority to upload, process, connect, and use Customer Data within SynIntel. Customers further represent that such use does not violate applicable laws, contractual obligations, or third-party rights.

11. Enterprise Knowledge

SynIntel enables organizations to securely connect, organize, search, and utilize enterprise knowledge to provide contextual, explainable, and decision-ready intelligence. Enterprise Knowledge remains the exclusive property of the Customer. SynIntel processes such information solely to deliver the Services requested by the Customer.

Knowledge Sources

Customers may connect or upload enterprise knowledge from supported repositories, including but not limited to:

Customers are responsible for ensuring they have appropriate authorization to connect and process such repositories.

Knowledge Processing

To provide enterprise intelligence capabilities, SynIntel may process enterprise knowledge by:

These activities are performed solely for providing AI-powered search, assistants, insights, dashboards, and knowledge retrieval.

Knowledge Synchronization

Customers may configure synchronization schedules to keep connected repositories up to date. Synchronization options may include:

Customers remain responsible for managing source repositories and synchronization configurations.

Access Control

Enterprise Knowledge is accessed only according to customer-configured permissions. SynIntel respects customer-defined security boundaries, including:

Users may only retrieve knowledge they are authorized to access.

Knowledge Ownership

All enterprise knowledge uploaded or synchronized into SynIntel remains the exclusive property of the Customer. Nothing in these Terms grants SynIntel ownership rights over Customer Knowledge.

Knowledge Removal

Customers may remove knowledge repositories, documents, or connected systems at any time. Following removal, SynIntel will process deletion requests according to applicable retention policies, contractual commitments, and system processing schedules.

12. Integrations & Third-Party Services

SynIntel is designed to integrate with enterprise applications, databases, cloud platforms, APIs, and AI providers to deliver unified enterprise intelligence. Integrations are enabled only upon customer authorization and configuration.

Supported Integrations

Enterprise Applications

Databases

Cloud Platforms

Storage Platforms

Customer Authorization

Customers are solely responsible for authorizing connections between SynIntel and third-party systems. Customers must ensure they possess all necessary rights, licenses, and permissions before connecting external systems.

Third-Party Terms

Third-party services are governed by the terms, conditions, and privacy policies of the respective providers. SynIntel is not responsible for the availability, functionality, or security practices of third-party services.

API Usage

Customers may access SynIntel through supported APIs. API usage may be subject to:

API documentation may define additional technical requirements.

Integration Availability

Third-party integrations may change due to vendor updates, API changes, product retirement, or licensing changes. SynIntel reserves the right to modify or discontinue integrations where necessary.

13. AI Governance & Guardrails

SynIntel is designed with enterprise AI governance capabilities that help customers deploy Artificial Intelligence responsibly, securely, and in accordance with organizational policies. AI governance capabilities may vary depending on subscription, deployment model, and customer configuration.

Prompt Validation

SynIntel may validate prompts before AI processing to detect malformed requests, policy violations, or potentially unsafe instructions. Validation helps improve response quality while reducing misuse of AI capabilities.

Prompt Injection Protection

SynIntel implements configurable safeguards designed to detect and mitigate attempts to manipulate AI instructions or bypass system protections. Customers acknowledge that no security mechanism can eliminate all potential risks.

SQL/MQL Validation

Where AI generates SQL or MQL statements, SynIntel may validate generated queries before execution. Validation may include:

Read-Only Enforcement

Customers may configure policies restricting AI-generated database operations to read-only queries. Operations capable of modifying customer data may be restricted or require additional authorization.

Sensitive Data Protection

SynIntel supports configurable mechanisms to help identify and protect sensitive information, including:

Role-Based AI Access

Customers may control access to AI capabilities using configurable role-based permissions. Permissions may govern access to:

Explainability

Where supported, SynIntel may provide supporting information such as:

These capabilities are intended to improve transparency and user confidence.

Audit Logging

SynIntel may maintain audit records of AI interactions to support governance, compliance, troubleshooting, and security investigations. Audit information may include prompts, responses, model usage, timestamps, administrative actions, and related metadata.

Customer Governance

Customers remain responsible for configuring AI governance policies appropriate to their industry, regulatory obligations, and internal risk management requirements.

14. Intellectual Property

SynIntel and its licensors retain all rights, title, and interest in the Services, including software, documentation, technology, trademarks, copyrights, patents, trade secrets, and other intellectual property. Except as expressly stated in these Terms, no ownership rights are transferred to the Customer.

SynIntel Intellectual Property

The following remain the exclusive property of SynIntel or its licensors:

Customer Intellectual Property

Customers retain ownership of:

Nothing in these Terms transfers ownership of Customer intellectual property.

Feedback

Customers may voluntarily provide suggestions, ideas, enhancement requests, or product feedback. Unless otherwise agreed in writing, SynIntel may use such feedback to improve its products without obligation or compensation.

AI Generated Content

Ownership of AI-generated outputs may depend upon Customer Data, applicable law, and contractual agreements. Unless otherwise specified, Customers may use AI-generated outputs produced for their organization in accordance with these Terms.

Open Source Components

Certain components within SynIntel may include open-source software governed by applicable open-source licenses. Such components remain subject to their respective license terms.

15. Confidentiality

Both parties acknowledge that confidential information may be disclosed during the course of using the Services. Each party agrees to protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care.

Confidential Information

Confidential Information may include:

Exclusions

Confidential Information does not include information that:

Non-Disclosure

Neither party shall disclose Confidential Information to third parties except:

Protection of Confidential Information

Each party agrees to implement appropriate administrative, technical, and organizational safeguards to protect Confidential Information against unauthorized access, disclosure, alteration, or destruction.

Return or Destruction

Upon termination of the applicable agreement, each party shall return or securely destroy Confidential Information in its possession, unless retention is required by law or contract.

Survival

Confidentiality obligations survive termination or expiration of these Terms for the period specified in the applicable agreement or, if not specified, for a commercially reasonable period following termination.

16. Privacy & Data Protection

SynIntel is committed to protecting the privacy, confidentiality, and integrity of Customer Data. Our collection, processing, storage, and use of information is governed by our Privacy Policy, applicable data protection laws, and the contractual commitments agreed with our customers.

Privacy Policy

Customer use of the Services is also governed by the SynIntel Privacy Policy, which forms an integral part of these Terms. The Privacy Policy explains:

Customers should review the Privacy Policy before using the Services.

Data Protection

SynIntel processes Customer Data solely for the purpose of providing the Services requested by the Customer. We implement technical and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction.

Customer Data Ownership

Customers retain ownership of all Customer Data, Enterprise Knowledge, AI prompts, AI-generated outputs, dashboards, reports, configurations, and business information processed within SynIntel. Nothing in these Terms transfers ownership of Customer Data to SynIntel.

Data Processing

Where SynIntel processes Personal Data on behalf of a Customer, SynIntel acts as a data processor or service provider unless otherwise agreed in writing. Customers remain responsible for determining:

Data Residency

Depending on the deployment model, customers may select preferred deployment regions or customer-managed environments to satisfy data residency, regulatory, or contractual requirements. Availability of regional deployment options may vary by subscription and infrastructure provider.

Data Processing Addendum (DPA)

Enterprise customers requiring additional contractual commitments regarding Personal Data processing may enter into a separate Data Processing Addendum (DPA). Where executed, the DPA supplements these Terms and governs Personal Data processing activities.

Cross-Border Processing

Where Customer Data is transferred across jurisdictions, SynIntel implements appropriate contractual, organizational, and technical safeguards consistent with applicable data protection laws.

Customer Privacy Responsibilities

Customers are responsible for:

17. Security

Protecting customer information is a core design principle of SynIntel. SynIntel implements security controls intended to protect platform infrastructure, customer environments, AI processing, enterprise knowledge, and connected systems.

Security by Design

Security considerations are incorporated throughout the software development lifecycle, including product design, development, testing, deployment, and ongoing operations.

Identity & Access Management

SynIntel supports enterprise authentication capabilities including:

Availability may vary by deployment model.

Encryption

Where applicable, SynIntel uses industry-standard encryption technologies to protect Customer Data during transmission and storage. This may include:

Infrastructure Security

Security measures may include:

Monitoring

SynIntel may continuously monitor platform health, security events, authentication activity, infrastructure performance, AI usage, and operational metrics to maintain platform reliability and detect potential security incidents.

Incident Response

SynIntel maintains documented incident response procedures designed to identify, investigate, contain, remediate, and recover from security events. Where required by law or contract, affected customers will be notified of security incidents involving Customer Data.

Customer Security Responsibilities

Customers remain responsible for:

18. Availability & Service Levels

SynIntel is designed to provide reliable enterprise services while recognizing that periodic maintenance, upgrades, and unforeseen events may affect availability. Service commitments may vary depending on the customer's subscription and contractual agreements.

Service Availability

SynIntel will use commercially reasonable efforts to maintain the availability of the Services in accordance with the applicable Service Level Agreement (SLA), if any. Specific uptime commitments, support response times, and service credits are defined in the customer's subscription or SLA.

Planned Maintenance

SynIntel may perform scheduled maintenance to improve security, reliability, or platform functionality. Where practical, customers will receive advance notice of planned maintenance that may materially affect service availability.

Emergency Maintenance

SynIntel may perform emergency maintenance without prior notice when necessary to:

Beta & Preview Features

From time to time, SynIntel may provide beta, preview, or early-access features. Unless otherwise stated:

Customer feedback on preview features is appreciated but not required.

Service Interruptions

SynIntel shall not be liable for temporary service interruptions resulting from:

Disaster Recovery

SynIntel maintains backup and business continuity procedures appropriate to the deployment model and customer subscription. Recovery objectives may vary based on contractual commitments.

19. Fees & Billing

Customers agree to pay all applicable fees associated with their subscription in accordance with the applicable Order Form, Subscription Agreement, or commercial agreement.

Subscription Fees

Subscription fees are based on the services, deployment model, licensed users, AI consumption, storage, support level, or other commercial metrics agreed between the parties.

Usage-Based Charges

Certain platform capabilities may be billed based on actual usage, including but not limited to:

Applicable pricing is defined in the customer's commercial agreement.

Taxes

Unless otherwise stated, fees do not include applicable taxes, duties, levies, or governmental charges. Customers are responsible for paying all applicable taxes except taxes based solely on SynIntel's income.

Payment Terms

Invoices are payable according to the payment terms specified in the applicable commercial agreement. Late payments may result in:

Subscription Renewal

Recurring subscriptions renew according to the applicable commercial agreement unless terminated in accordance with those terms.

Price Changes

SynIntel may revise pricing for future subscription periods. Price changes will not affect the current subscription term unless otherwise agreed. Customers will be notified of material pricing changes prior to renewal where required by applicable agreements.

Refunds

Unless otherwise specified in writing, subscription fees are non-refundable. Any exceptions shall be governed by the applicable commercial agreement.

20. Warranty Disclaimer

SynIntel strives to provide reliable, secure, and high-quality enterprise services. However, except as expressly stated in a written agreement, the Services are provided on an “as available” and “as is” basis.

No Uninterrupted Service

SynIntel does not warrant that the Services will operate without interruption, delay, or error. Temporary interruptions may occur due to maintenance, infrastructure events, third-party services, or circumstances beyond SynIntel's reasonable control.

AI Limitations

Artificial Intelligence technologies have inherent limitations. AI-generated outputs:

Customers remain responsible for validating AI-generated content before relying upon it.

Third-Party Services

SynIntel does not warrant the availability, performance, or accuracy of third-party services, AI providers, APIs, databases, cloud platforms, or other external systems integrated with the Services.

Customer Data

SynIntel does not independently verify the accuracy, completeness, legality, or quality of Customer Data uploaded to the platform. Customers remain responsible for ensuring the accuracy and lawful use of Customer Data.

No Professional Advice

The Services are designed to assist business users and do not constitute legal, financial, accounting, tax, investment, medical, engineering, or other professional advice. Customers should consult qualified professionals before making decisions based on AI-generated outputs.

No Guaranteed Business Outcomes

While SynIntel is designed to improve productivity, business intelligence, and decision-making, SynIntel does not guarantee specific business outcomes, financial results, operational improvements, regulatory compliance, or return on investment. Actual results depend on many factors, including customer data quality, implementation, user adoption, configuration, and organizational processes.

Limited Warranties

Any warranties provided by SynIntel are limited to those expressly stated in the applicable Order Form, Subscription Agreement, Master Services Agreement (MSA), or Service Level Agreement (SLA). Except for such express warranties, SynIntel disclaims all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, SynIntel's aggregate liability arising out of or relating to the Services, these Terms, or any related agreement shall not exceed the total fees paid by the Customer for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Exclusion of Indirect Damages

Neither party shall be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:

This limitation applies regardless of the legal theory under which the claim is brought and even if the possibility of such damages has been advised.

AI-Assisted Decisions

SynIntel provides AI-generated insights, recommendations, dashboards, summaries, and other outputs to support business decision-making. Customers acknowledge that:

Third-Party Services

SynIntel shall not be responsible for losses resulting from:

Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

The affected party shall use commercially reasonable efforts to minimize the impact of such events.

Customer Responsibility

Customers acknowledge that the effectiveness of the Services depends upon:

Accordingly, SynIntel does not guarantee specific operational or business outcomes.

22. Indemnification

Each party agrees to indemnify the other party under the circumstances described in this section, subject to the limitations set forth in these Terms.

Customer Indemnification

The Customer agrees to defend, indemnify, and hold harmless SynIntel, its affiliates, employees, directors, officers, agents, and contractors from any third-party claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

SynIntel Indemnification

Subject to the limitations in these Terms, SynIntel agrees to defend and indemnify the Customer against third-party claims alleging that the SynIntel platform, when used in accordance with these Terms, directly infringes a valid copyright, patent, or trademark. This indemnity does not apply where the claim results from:

Indemnification Process

The party seeking indemnification shall:

23. Suspension & Termination

These Terms remain effective until terminated by either party in accordance with this section.

Suspension of Services

SynIntel may suspend access to all or part of the Services where reasonably necessary to:

Where practical, SynIntel will provide advance notice and an opportunity to remedy the issue.

Termination by Customer

Customers may terminate the Services in accordance with the applicable Subscription Agreement, Order Form, or Master Services Agreement. Termination does not relieve the Customer of payment obligations incurred before the effective termination date.

Termination by SynIntel

SynIntel may terminate the Services if the Customer:

Effect of Termination

Upon termination:

Customer Data

Following termination:

Surviving Provisions

The following sections survive termination to the extent applicable:

24. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws specified in the applicable commercial agreement. If no governing law is specified, these Terms shall be governed by the laws of India, without regard to conflict-of-law principles.

Jurisdiction

Subject to any agreed arbitration provisions, the courts having jurisdiction over Pune, Maharashtra, India, shall have exclusive jurisdiction over disputes arising under these Terms.

Good Faith Negotiation

Before initiating formal legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith negotiations. Either party may request executive-level discussions to resolve the dispute.

Compliance with Laws

Each party agrees to comply with all applicable laws, regulations, export controls, sanctions, and governmental requirements relating to the Services.

Assignment

Neither party may assign these Terms without the prior written consent of the other party, except in connection with a merger, acquisition, corporate restructuring, or sale of substantially all assets.

Entire Agreement

These Terms, together with the Privacy Policy, applicable Order Forms, Subscription Agreements, Master Services Agreements, Service Level Agreements, Data Processing Addenda, and any other incorporated documents, constitute the complete agreement between the parties regarding the Services.

Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

25. Contact Information

Questions regarding these Terms, legal matters, compliance, security, or privacy may be directed to SynIntel using the following contact information.

Customers are encouraged to report suspected security vulnerabilities through the designated security contact. SynIntel will investigate reported vulnerabilities in accordance with its responsible disclosure practices.

Formal legal notices shall be sent to the address or designated legal contact specified in the applicable commercial agreement or on the official SynIntel website.